> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usefluency.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Agent Settings

Workspace admins can configure how and when the Fluency agent operates, including the observation window and any applications or URLs to exclude from capture.

## How to configure agent settings

1. **Open the Fluency Portal.** Navigate to [dashboard.usefluency.com](http://dashboard.usefluency.com) to launch the Fluency portal. You must be a workspace admin to do this. Contact your IT team if you're unsure.
2. **Go to Settings.** Click the settings icon in the left sidebar.
3. **Open the Agent tab.** Find it in the sidebar under the organization category.

<Frame>
  <img src="https://mintcdn.com/fluency/2l_n81Uq9UZhGz9g/images/agent-configuration.png?fit=max&auto=format&n=2l_n81Uq9UZhGz9g&q=85&s=078e8597529d662ac433faa9daba71e7" alt="Agent configuration screen in the Fluency portal showing observation window and exclusion list settings" width="2392" height="1650" data-path="images/agent-configuration.png" />
</Frame>

4. **Set the observation window.** Adjust variables like observation days and observation hours, scoped to the relevant time zone. This defines when Fluency is operating. For example, 9:00 AM to 5:00 PM, Monday to Friday, Pacific time.
5. **Add exclusions.** Add any applications or URLs that Fluency should never be able to access. For example, `facebook.com` or `iMessage`.

<Note>
  The observation window controls when screen activity is captured. The agent may still show sync activity outside this window. This is a lightweight status heartbeat and does not collect any user data.
</Note>