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Workspace admins can check the status of Fluency agents across their team to confirm which users are actively running Fluency.
We highly recommend keeping Fluency running as frequently as possible for all users. This allows you to accumulate maximum context and insight into your business.

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How to check agent status

  1. Open the Fluency Portal. Navigate to dashboard.usefluency.com to launch the Fluency portal. You must be a workspace admin to do this. Contact your IT team if you’re unsure.
  2. Go to Settings. Click the settings icon in the left sidebar.
  3. Open the Status tab. Find it in the sidebar under the organization category.
  4. Review agent status. Here you can see whether each user’s agent is running or stopped, along with the device name and last sync time.
Fluency Status tab showing agent status for each user
Last Sync shows when the agent last checked in, not when it last captured activity. Syncs may occur outside the observation window. No screen data is collected outside configured hours.