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PII Protection is where admins decide which types of personally identifiable information Fluency redacts from captured activity before it’s further analyzed. Open app.usefluency.com → Settings → PII Protection.
PII Protection settings with categories of PII detectors and individual toggles

PII Protection: categories of detectors with toggles for each type of personal information Fluency will redact.

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What you’ll see

Detectors are organized into categories. Each category shows how many types are currently on, and each type can be toggled independently.

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Configure detectors

1

Open PII Protection

Go to Settings → PII Protection.
2

Review each category

Expand a category to see the individual detector types. Common ones include credit card, email address, IBAN, IP address, location, cryptocurrency, and date and time.
3

Toggle the types you want redacted

Turn a detector on to have Fluency mask that type of value in captured activity. Turn it off if you’re comfortable leaving it visible.
4

Save changes

Click Save changes to push the new configuration to agents. New captures use the updated rules right away.

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Request a new detector

Need a PII type that isn’t in the catalog? Email support@usefluency.com with the detector name and an example pattern.

Agent Policy

Set observation windows and exclusions.

Authentication

Connect Entra ID for silent sign-in.

Users

See who’s capturing and manage access.

Deploy the agent

Roll out Fluency across your fleet.